What Your Moving Customers Are Looking For
Moving is a huge hassle and overhead for almost everyone. Relocating customers want peace of mind, reliability and trustworthiness. Ultimately, they’re paying a fee to a moving company so that they don’t need to worry about every tiny detail of moving. They’ll want you to have a proven track record, good reviews and to be completely up-to-date with your insurance.
Customers may also be looking for a range of services. For example, some will want to pack goods themselves, while others are happy to pay to have their house packed by professionals. Some will want you to collect goods from every room, while others will move things to the front door. You’ll need to tweak your services to meet customer needs, do what you say you will and be accurate and timely.