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Incfile Reviews and Customer Service

Here at Incfile, we make sure you’ve got access to the information and customer support you need. Although we make company formation as simple and easy as possible, we know it’s sometimes a complex subject.

That’s why we’ve invested in the customer services and information you need to make the best choice for your business needs. We’re delighted that these changes are leading to positive customer reviews, although we know there are still some gaps we need to deal with.

Read on to find out how we’re making it easier for you to start your business.

Improvements to Customer Service

We’ve made several big changes to our customer support area:

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We Doubled the Size of Customer Service

You get fast and easy access to our expert customer service agents. They can answer your questions about business formation, talk you through how to use all of our services and resolve any issues.

Amazon FBA Sellers

We Added Live Chat

You can contact your customer support team in a way that works for you. We know you might be too busy to spend time on the phone and you might not want to wait for an email response. That’s why we now have a fully-featured chat service that connects you directly to our support team.

Amazon FBA Sellers

We Have an Interactive Help Service

You can get immediate answers from our comprehensive guides. At the bottom right of each screen, you’ll see a blue “Help” button. Click on that, and it will provide you with a search box where you can enter a search term and view our resources on many topics.

How the Interactive Help Service Works

We’ve designed our interactive help service to be fast and easy, so you can get the answers you need in moments.

Here’s what you can expect in an average day
  • 1 Click the Blue Button in the Bottom Right Corner: You’ll find it on every page of our website.
  • 2 Enter Your Search Term in the Search Box, or Browse Most Popular Articles: Once the widget opens, you can either type in the term you want to know more about, or see the “Top Suggestions.” When you type in a search term, you’ll see articles in our knowledge base that can answer your question.
  • 3 Click on an Article Title to Get More Details: When you click on a title, we’ll display simple, easy-to-understand information that will answer your question.
  • 4 Click on the “Arrow” Icon in the Top Right of the Widget for More Information: When you click on the arrow, you’ll be directed to our knowledge base. You will see a full-screen version of the article, together with other related articles we think will interest you.

Positive Incfile Reviews

We’re delighted that our customers love using our services. Here’s what people say about Incfile in their reviews.

Here’s what you can expect in an average day

Customers on our Incfile Facebook page gave us an average rating of 4 out of 5, with people saying things like:

  • Knowing nothing about business or forming a company was not a problem with incfile. I am being honest when I say--as many agree-- that being budget-conscious is usually the first thing people look for in any walk of business. Not only was incfile one of the lowest prices, they made forming my LLC easy and was always helpful whether via email or phone call. I will be renewing my subscription and would absolutely recommend them to anyone looking to form a business--large or small.
  • I made a mistake on my application and needed to put my order on hold (on a weekend no less) I got a response in less than 24 yrs and was able to put my order on hold until I could fix my problem. I have had numerous LLC's over the years and this was the easiest to set up by far!
  • The process to form an LLC is quick and easy. Any questions or changes were responded to promptly. Overall the staff and team I dealt with were really great and made everything easy. I will certainly use and recommend Incfiles services in the future. Great job!

Customers on Shopper Review like us too, awarding us an average review rating of 4.8 out of 5 stars:

  • Terrific all around! Easy to use, easy to understand, and a nicely laid-out website that makes it simple to get your questions answered. Plus, it's really inexpensive, especially for the quality of service!
  • This company is fantastic. I recommend it to everyone who is looking to form an LLC. Honestly, it's been a fantastic experience, and I couldn't be more happy with their services.
  • IncFile keeps me up to date on all of my filings and gives me good lead time and follow up!
Here’s what you can expect in an average day
Here’s what you can expect in an average day

Finally, the Better Business Bureau gives us an A+ rating with 92% positive Incfile reviews and a score of 4.89 out of 5.

Incfile Customer Complaints

Of course, we also realize that there are some areas where we can do better. The negative reviews on our Facebook page highlight the main issue we’ve now addressed: slow or no response to inquiries from customers.

Our reviews on Yelp also highlight the same issue in the lack of feedback and communication from customer service. We completely understand how frustrating this was to our customers, which is why we’ve made changes to our customer support area.

We believe that doubling the size of our support team, introducing live chat and providing a comprehensive knowledge base will all help improve customer satisfaction. We’re paying very close attention to our responsiveness, and we’ll continue to make changes to optimize the customer experience.