Incfile Reviews
& Customer Service

At Incfile, we're invested in providing the customer service and resources you need to make the best choice for your business needs.

Here at Incfile, we make sure you’ve got access to the information and customer support you need.

We make business formation as simple and easy as possible, though we know it’s sometimes a complex subject.

That’s why we’ve invested in a group of Business Formation Specialists (our customer service team), so you have the information you need to make the best choice for your business. We’re proud that our specialist team generates positive customer reviews, and we and continue to strive to improve our service to you.

Read on to find out how we’re making it easier for you to start your business.

See our customer reviews

Improvements to Customer Service

We’ve made several big changes to our customer support area:

We Doubled the Size of Customer Service

You get fast and easy access to our team of Business Formation Specialists. They can answer your questions about business entities, talk you through how to use all of our services and resolve any issues that might come up.

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We Have an Interactive Help Service

You can get immediate answers from our comprehensive guides. At the bottom right of each screen, you’ll see a blue “Help” button. Click on that, and it will provide you with a search box where you can enter a search term and view our resources on many topics. You can also browse through all of our content in the Learning Center drop down in the top navigation of our website.

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We Added Live Chat

You can contact your customer support team in a way that works for you. We know you might be too busy to spend time on the phone and you might not want to wait for an email response. That’s why we now have a fully-featured chat service that connects you directly to our support team, during business hours.

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Positive Incfile Reviews

We’re delighted that our clients love using our services. Here’s what people say about Incfile:

Clients on our Incfile Facebook page gave us an average rating of 4 out of 5, with people saying things like:

Finally, the Better Business Bureau gives us an A+ rating with 92% positive Incfile reviews and a score of 4.89 out of 5.

Incfile Customer Complaints? Let Us Know How We Can Improve

We're entrepreneurs, just like you, so we're constantly looking for ways we can do better. In the past we've had negative reviews on our Facebook page highlight an issue that we’ve now addressed: slow or no response to inquiries from customers.

Our reviews on Yelp also highlight the same issue in the lack of feedback and communication from customer service. We completely understand how frustrating this was to our customers, which is why we’ve made changes to our customer support area. We believe that doubling the size of our support team, introducing live chat and providing a comprehensive knowledge base will all help improve customer satisfaction. We’re paying very close attention to our responsiveness, and we’ll continue to make changes to optimize the customer experience.