Here at Incfile, we make sure you’ve got access to the information and customer support you need.
We make business formation as simple and easy as possible, though we know it can be complex.
That’s why we’ve invested in a group of Business Formation Specialists (our customer service team), so you have the information you need to make the best choice for your business. We’re proud that our specialist team generates positive customer reviews, and we continue striving to improve our service. Incfile's entire customer support team is fluent in both English and Spanish.
Read on to find out how we’re making it easier for you to start your business.
Improvements to Customer Service
We’ve made several big changes to our customer support area:
We Have an Interactive Help Service
You can get immediate answers from our comprehensive guides. At the bottom right of each screen, you’ll see a blue “Help” button. Click on that, and it will provide you with a search box where you can enter a search term and view our resources on many topics. You can also browse through all of our content in the Learning Center drop down in the top navigation of our website.
We Added Live Chat
You can contact your customer support team in a way that works for you. We know you might be too busy to spend time on the phone and you might not want to wait for an email response. That’s why we now have a fully-featured chat service that connects you directly to our support team, during business hours.
Positive Incfile Reviews
We’re delighted that our clients love using our services. Here’s what people say about Incfile:
Clients on our Incfile Facebook page gave us an average rating of 4 out of 5, with people saying things like:
Knowing nothing about business or forming a company was not a problem with Incfile. I am being honest when I say--as many agree-- that being budget-conscious is usually the first thing people look for in any walk of business. Not only was Incfile one of the lowest prices, they made forming my LLC easy and was always helpful whether via email or phone call. I will be renewing my subscription and would absolutely recommend them to anyone looking to form a business--large or small.
I made a mistake on my application and needed to put my order on hold (on a weekend no less) I got a response in less than 24 hrs and was able to put my order on hold until I could fix my problem. I have had numerous LLC's over the years and this was the easiest to set up by far!
The process to form an LLC is quick and easy. Any questions or changes were responded to promptly. Overall the staff and team I dealt with were really great and made everything easy. I will certainly use and recommend Incfiles services in the future. Great job!
Customers on Shopper Approved like us too, awarding us an average review rating of 4.8 out of 5 stars:
Terrific all around! Easy to use, easy to understand, and a nicely laid-out website that makes it simple to get your questions answered. Plus, it's really inexpensive, especially for the quality of service!
This company is fantastic. I recommend it to everyone who is looking to form an LLC. Honestly, it's been a fantastic experience, and I couldn't be more happy with their services.
Incfile keeps me up to date on all of my filings and gives me good lead time and follow up!
Incfile Customer Complaints? Let Us Know How We Can Improve
We're entrepreneurs, just like you, so we're constantly looking for ways we can do better. In the past we've had negative reviews on our Facebook page highlight an issue that we’ve now addressed: slow or no response to inquiries from customers.
Our reviews on Yelp also highlight the same issue in the lack of feedback and communication from customer service. We completely understand how frustrating this was to our customers, which is why we’ve made changes to our customer support area. We believe that doubling the size of our support team, introducing live chat and providing a comprehensive knowledge base will all help improve customer satisfaction. We’re paying very close attention to our responsiveness, and we’ll continue to make changes to optimize the customer experience.
Incfile help center
Learn about each type of business and what might be best for your needs
Comparison of business types
Learn the advantages and drawbacks of the various business entities you can form
Ongoing filing requirements
Any ongoing requirements you’ll need to file, like an annual report
Corporations by state
Learn about how to form an S Corporation or C Corporation in each state including the various state rules, regulations and details
LLCs by state
Learn about how to form an LLC in each state including the various state rules, regulations and details